Overview

The handheld PAD system in the lobby is a portable and mobile work platform, which helps the lobby manager through all stages of contact with customers (customer identification, routing, pacification and marketing), take the initiative to complete the daily marketing and service work, and at the same time realise the monitoring and management of queuing in the bank outlet and counter service traffic situation.

Hall Management

Outlet operation monitoring: monitor and manage waiting lines, counter windows, etc. In the bank outlets

VIP customer visit notification: The customer is automatically identified when swipes the card to get the number. If it is a VIP customer, the system notifies the lobby manager to greet the customer.

Customer warning and care: For customers who wait in line for a long time, the queuing system notifies the lobby manager through the lobby handheld system in time to do on-site comfort in advance; After the end of the customer service, the customer evaluates the service, and gives a poor rating, and notifies the lobby manager through the lobby handheld system to do follow-up treatment in time.

Product Marketing

The lobby manager talks with customers again, understands the needs of customers, provides animation, voice, video and other interactive ways of advertising and delivery through the PAD, and uses agile and rich forms to three-dimensional package the entire marketing plan during off-peak hours or in underutilised bank outlet.

Intelligent Counter Monitoring and Management

Intelligent Counter Monitoring and Management: Real-time Transaction Monitoring, Equipment Monitoring and Management, Early Warning Strategy Maintenance

Intelligent Counter-related Query Transactions: transaction details query, card addition record query, machine cleaning record query, card retention record query, card box information query, batch processing information query.

Query

Intelligent Counter Service Authorization: Service is initiated by Intelligent Counter and authorised on the PAD

Electronic Form Filling

Pre-filled Business Entrance and Support: Facilitating electronic form-filling for private individuals and corporate entities.

Advantages

The PAD+ peripheral back clip can quickly build the pre-filling Client to replace the traditional filling machine.

Cooperate with the queuing system to monitor the queuing situation and the traffic of the counter in real time; Connect with the self-service system to complete the real-time monitoring and management of self-service equipment in the outlet.

Implementation Case

It has been used in many banks, such as urban commercial banks and all levels of rural commercial banks.