Overview

The Queue Pre-filling System is a customer-centric intelligent outlet system that can provide customers with more and better financial services and enhance customer experience. It is a queuing management product that replaces the traditional human standing queuing and hardware calls, and computer software replaces human queuing and calling.

The Queue Pre-filling System supports multi-channel queuing and business reservations; customers can not only pick up numbers on the queuing machine but also pick up numbers or make business reservations through mobile banking, WeChat banking, online banking and other online channels so that customers can freely arrange their own time and bring customers a new humanised experience. Customers can automatically bring in reservation information when handling business in the outlet, reducing the repeated entry of business personnel and thereby improving the efficiency of business handling in the outlet.

Advantages

System Flexibility

Currently, the outlet’s available business and service time changes frequently. To ensure the scalability of the queuing and pre-filling system, the system’s parameters can be uniformly configured through the management system. Service personnel can realise the configuration based on the actual situation.

According to the customer-centric characteristics of the queuing system and to facilitate use, the services of each can be dynamically configured according to the degree of real-time busyness and the business queuing situation of the outlet.

Cross-Platform Function

The queuing system client can be installed on the queuing management equipment or mobile PAD to realise the queuing number obtaining function.

Implementation Case

It has been used in many banks, such as rural commercial banks and city commercial banks, at all levels.